One of the biggest reasons that WordPress websites begin malfunctioning stems from the unfortunate situation where the original developer no longer maintains the website.
To avoid this from happening in the future, we recommend that you invest in a maintenance package.
There are 4 steps we walk through to get your website working again.
Fill out the form
We’ll call you
Once we receive your contact information and review the problem, we’ll call you to discuss the situation and make sure we understand what you are experiencing. Sometimes problems are not visible/reproducible due to differences between browsers and browser settings.
We need the following information
To complete the assessment, we’ll need your:
(1) web hosting account credentials (username/password/cpanel URL)
(2) WordPress Admin credentials.
This step is critical. We cannot properly diagnose WordPress problems without access to your web hosting account and WordPress Administration.
We’ll report back
Once we’ve successfully logged into your WordPress installation and can inspect how it is configured, we’ll begin fixing the problem. Most WordPress issues can be fixed within 5 hours because the cause is usually isolated to customizations within your theme or plugins.